Al-Futtaim Motors are the sole distributors for Toyota, Lexus and Hino brands in the UAE. Since the company's inception in 1955 it holds the pre-eminent position of being the largest distributor of automotive products and services in the UAE. We also hold the distinction of being one of the largest private conglomerates in the gulf region.

Al Futtaim Motors enjoy's undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota and Lexus, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

We currently have an exciting opportunity for a Toyota Way Development Manager to join Al Futtaim Motors in Dubai. This is a key role that will be responsible for implementing the Toyota Way in Sales and Aftersales so that Al Futtaim Motors becomes a Toyota World Class Centre of Excellence and to drive volume and profit results.

The key responsibilities of this roles include:

• Managing projects that get Toyota Retail to become a recognised Word Class Centre of Excellence by Toyota Motor Corporation
• Adopting a highly commercial approach to introduce training solutions to immediate business issues
• Working with Managers and HR to identify learning & training needs within AFM to support individual development and succession planning
• Developing and delivering programmes with processes and controls that support a performance culture across the entire business
• Providing participant performance information and feedback to the Management team
• Supporting Al Futtaim Training Centre in reaching its key performance indicators by adopting a co-operative, supportive and collaborative role
• Consulting with Toyota Retail Sales & Aftersales Management to provide business solutions to deliver Budget performance without compromising customer and employee engagement
• Preparing proposals to address immediate business issues in support of plan - increase volumes, grow revenues, support performance, increase commercial outcomes, improve customer and employee engagement scores
• Engaging, consulting and utilising resources available through the Global Knowledge Centre and Toyota Universities
• Researching and developing recommendations for blended Sales training delivery & resources
• Ensuring culturally sensitive & appropriate delivery content & resources meet all Toyota Retail and participant needs, with particular focus on our Emirati associates
• Engages with the Al Futtaim Training Centre, internal/external clients, Joint Venture companies, regional operations, suppliers and exponents of Retail Sales and Aftersales best practice when and where required
• Works inclusively with HR Business Partners, business trainers, Line Managers and Executives to deliver to gain agreement and share feedback to meet expectations and commercial outcomes
• Manages and reviews Sales and Aftersales Learning and Development performance and acts to continually improve
• Utilises tools and resources that will discover training needs or assess capability standards
• Ensures that Line Managers reach their objective of 2 training days per employee per year
• Serves as a Learning & Development Trainer on key projects, cross functional teams and group rollouts to support AFTC as Toyota Retail priorities allow

Suitable candidates should have the following skills and experience:

• Relevant certificates or Bachelors degree in Business or Training & Development, specialist licenses or certificates
• Retail Sales, Customer Service, Business/Vocational Training Assessment
• Automotive Retail Management experience
• Training delivery experience preferably with large culturally diverse organisations
• Retail business operations experience
• Knowledge of the Toyota Way
• High level of analysis and problem solving skills
• Arabic speaking a distinct advantage