Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 2/10

    Air China775 Reviews

    ✅ Trip Verified | Customer service was awful in flight, at the airport and online. The food was average at best and cheap quality drinks. To make matters worse I was unexpectedly moved from extra legroom seat to one with… Read more
  • 1/10

    Spirit Airlines5119 Reviews

    ✅ Trip Verified | It’s the worst airline ever, they depart before the time, just to make me pay an extra $99 to rebook for a later hour, and the employees were so rude and with attitude. Honestly it’s a… Read more
  • 1/10

    Virgin Australia1001 Reviews

    ✅ Trip Verified |   Garbage airline that couldn't care less about on time performance. Haven't had a single evening flight on time post covid. Putting profits over customers is clearly why they have to keep pushing back IPO attempts. Read more
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Latest Seat Reviews

  • 8/10

    Jetstar Airways21 Reviews

    ✅ Trip Verified | It was a full flight. Not much legroom. We sit in the 4 seats row for easy access to the toilets. I’d recommend to pay extra legroom near the exit door rows. Flight attendant were nice.… Read more
  • 6/10

    Jetstar Airways21 Reviews

    ✅ Trip Verified | The middle seat is very squishy. I’d recommend choosing an aisle seat and as upfront as possible. It’s worth to pay for extra legroom in the exit door rows. Read more
  • 3/10

    Aegean Airlines16 Reviews

    ✅ Trip Verified | The new A320neo feels worse than an old A320. The colours give however a nice touch. The seat pitch was awful and actually borderline for someone who’s over 185 cm. Food was simple and not great.… Read more
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Latest Lounge Reviews

  • 5/10

    Kenya Airways15 Reviews

    ✅ Trip Verified |   Although I am furious with Kenya Airways right now I will acknowledge that they are trying to improve their lounge service. There is a cook making eggs and omelettes as requested and their cappuccino is excellent.… Read more
  • 10/10

    Singapore Airlines130 Reviews

    ✅ Trip Verified | Visited in June 2023 and the lounge was amazing, there was a various amounts of meals, beverages to choose on. I visited the lounge on dinner time, they had an option of bolognese pasta with cheese,… Read more
  • 1/10

    Air Europa7 Reviews

    ✅ Trip Verified | This is the worst lounge I've encountered in my life. Absence of dining during afternoon and evening. Only vile processed cheese and cold meat. Staff excel in being unfriendly and useless. In fairness to Air Europa… Read more
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Latest Airport Reviews

  • 2/10

    KLIA Kuala Lumpur Airport494 Reviews

    Not Verified |   I am writing about terminal 2. After checking in luggage, as one proceeds to security check after immigration, there were only three counters. No wonder very long queues existed. I was asked to empty my water bottle.… Read more
  • 3/10

    Sydney Airport431 Reviews

    Not Verified | The experience begins with the rude and arrogant security staff. The airport infrastructure is dated and there is a lack of gates. Inefficient bus system for remote gates. Read more
  • 1/10

    Dallas Love Field Airport25 Reviews

    ✅ Trip Verified | TSA and Clear staff are deplorable at this airport! They are incompetent and entitled. I clearly understand how to respectfully express frustration. When faced with incompetence and ignorance. These organizations staff seem to think they are… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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